Find answers to common questions about our service
Categories
Booking
Browse our vehicle selection on the cars page, choose your desired vehicle, select pickup and return dates, choose add-ons, and confirm your booking through our secure checkout process.
Yes, you can modify your booking dates, times, and vehicle type subject to availability. Contact our support team or modify through your dashboard.
You can book up to 12 months in advance. Early booking is recommended for peak seasons and popular vehicle models.
Yes, but the primary driver must be present at pickup with a valid driving license and meet all rental requirements.
Payment
We accept credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, bank transfers, and cash on pickup at select locations.
Yes. We use 256-bit SSL encryption for all transactions. Your payment details are never stored on our servers.
A deposit is taken at booking to secure your reservation. The remaining balance is due at pickup.
Yes, a refundable security deposit is required at pickup. The amount varies by vehicle category and is fully refunded upon return.
Vehicles
We offer a wide range including economy cars, sedans, SUVs, luxury vehicles, sports cars, electric vehicles, hybrids, and vans.
While we try to fulfill specific requests, vehicles are guaranteed by category. Exact make and model may vary based on availability.
The minimum age to rent is 21 years. Drivers under 25 may be subject to a young driver surcharge. Some premium and sports vehicles require drivers to be 25+.
You need a valid driving license (held for at least 1 year), passport or national ID, and a credit card for the security deposit. International renters may need an International Driving Permit (IDP).
Cancellation
Free cancellation is available up to 48 hours before the scheduled pickup time. Cancellations within 48 hours may incur a fee of up to 50% of the rental amount.
You can cancel through your dashboard or contact our support team. Refunds are processed within 5-7 business days.
Early returns may be eligible for a partial refund at the discretion of the rental location. Please speak with our staff at return.
Insurance
All rentals include basic third-party liability insurance as required by law. Additional coverage options are available during booking.
We offer Collision Damage Waiver (CDW), Theft Protection, Personal Accident Insurance, and Extended Protection packages.
Many personal insurance policies extend coverage to rental vehicles. Please check with your insurance provider. Some credit cards also offer rental car insurance.
Pickup & Return
Late returns may incur additional charges. We offer a 30-minute grace period, after which an hourly or daily rate may apply.
After-hours pickup and return options are available at select locations. Please contact us in advance to arrange.
Yes, one-way rentals are available at select locations. Additional fees may apply. Please check during booking.